Service Agreement

Rental Terms

All vehicle rentals are governed by a comprehensive Rental Agreement provided during the booking confirmation or at the time of vehicle collection. This document outlines the specific terms, conditions, insurance coverage, fees, and your obligations related to the rental. In case of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.

Eligibility Criteria

Renting a vehicle with Hyde requires:

• To hire a vehicle from Hyde, you must be at least 21 years of age. Age restrictions may differ based on the type of vehicle, and additional fees may apply for drivers under 25. A valid driving license, suitable for the vehicle category and held for the required duration, is necessary. You will also need to present valid identification and proof of your current address. Valid payment details and a security deposit are mandatory. Please review the Rental Agreement for any additional requirements.

Booking and Payment Process

• Reservations can be completed on our website, via phone, or directly at our Dartford office. A deposit may be necessary to confirm your booking. The remaining balance and security deposit are generally payable upon collecting the vehicle. All pricing is listed in British Pounds (£) and includes VAT as applicable. We accept major credit and debit cards, processed through reliable payment providers for your security.

4. Pickup and Drop-off Procedures

• At the time of vehicle collection, a thorough inspection is required to identify any pre-existing damage, which must be reported immediately. A vehicle condition report will be completed and signed to document the state of the vehicle. It is expected that the vehicle is returned in the same condition as it was collected, accounting for normal wear and tear. Any new damage will be evaluated and charged as necessary. The vehicle should also be returned with the same fuel level as at collection; refueling fees will apply if it is returned with less fuel. Late returns may result in additional charges, so please notify us as soon as possible if you anticipate a delay. You are responsible for any parking fines, traffic violations, or other charges accrued during the rental period, in addition to an administration fee.

5. Coverage and Responsibility

• All rentals include basic third-party insurance. Comprehensive coverage details and excess amounts will be outlined in your Rental Agreement. Additional insurance options may be offered to minimize your financial liability. It is advisable to review these options thoroughly. You are liable for any damage or loss up to the insurance excess, unless covered by supplementary insurance. Damage resulting from negligence, misuse, or violation of these Terms remains your responsibility, regardless of any insurance coverage.

6. Modifications and Cancellations

Cancellation and amendment policies differ based on the type of booking and the notice period provided. For precise information, consult your booking confirmation or Rental Agreement. Late cancellations or failure to show up may incur additional charges.

Prohibited Activities

Prohibited Vehicle Uses

• The vehicle must not be used for any unlawful activities. This includes racing, off-roading, or engaging in any dangerous maneuvers. Transporting hazardous materials is prohibited. Sub-letting to others or permitting unauthorized drivers is not allowed. Driving under the influence of alcohol or drugs is strictly forbidden. The vehicle should only be used for its intended purposes and within the specified weight and passenger limits. Exceeding geographic boundaries without prior approval is not permitted.

Breach of these terms may lead to rental termination and fees.

8. Liability Restrictions

To the fullest extent allowed by English and Welsh law, Hyde Car Hire will not be responsible for indirect, incidental, special, or consequential damages, including loss of profits, data, or business resulting from your use of our services. Our total liability for any claims is limited to the rental amount paid in the prior 12 months. This limitation does not apply to liability for death or personal injury due to negligence or fraud.

9. Applicable Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

10. Term Modifications

Hyde reserves the right to update these Terms at any time. Modifications take effect immediately when posted on our website. Continued use of services indicates acceptance of the revised Terms.

Contact Us

For inquiries regarding these Terms, please reach out to us:

Hyde Car Hire Services
Riverside Way, Dartford DA1 5BS, UK
Contact Number:: 441616350119
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